Speech Analytics

Speech Analytics analyses all your customer conversations in voice and text, including email and messenger chats, extracting a wealth of data for optimising your contact centre performance and improving customer experience

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Voice Biometrics

Text-independent and hybrid voice biometrics products from Spitch use live spontaneous speech to identify and authenticate callers in a few seconds and ensure continuous identity verification throughout the conversation. No more passwords that you must remember or codewords that can be overheard.

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Virtual Assistants with omnichannel capabilities

Virtual Assistants replace outdated IVR for first-line voice and text queries processing. From precise intent recognition and call steering to a fully automatic handling of standard customer requests in natural language with freedom to switch between channels without losing context.

7 x 24