business communications
All your communication channels, in one place
Connect with your customers wherever they are. Improve service, accelerate sales, and deliver consistent experiences from a single, intelligent platform.
What is an omnichannel platform?
Una solución de comunicaciones omnicanal permite centralizar todos los canales de contacto digital en una misma interfaz. Así, tu equipo puede atender mensajes de WhatsApp, Webchat, Messenger, Telegram, SMS, correo electrónico y llamadas telefónicas, todo desde un solo lugar, de forma ordenada, profesional y eficiente.
Integrated Channels
📞 Phone calls
💬 WhatsApp Business
🌐 Webchat on your website
📩 Email
📱 SMS
💻 Facebook Messenger
📨 Telegram
Beneficios para tu empresa
✔ Faster and more organized support Respond to all your messages in real time, without switching tabs or platforms. ✔ Centralized history Keep track of every conversation with your customers, without losing context. ✔ Improve the customer experience Serve on the channel your customer prefers, with shorter response times and greater proximity. ✔ More efficient teamwork Assign conversations by department or agent, generate reports, and monitor the quality of service. ✔ AI automation Connect virtual assistants or automated workflows for quick responses and 24/7 support. ✔ Integration with your CRM or ERP Synchronize your contacts, sales, or reports directly with your internal systems.
It doesn't matter how they write to you. What matters is how you respond. With our omnichannel solutions, your customers will always feel heard.
🌐 Get to know ToposTechnology: The key to improving the performance of your company🚀
Boost your business with our advanced solutions in contact centers, IoT, and connectivity. At ToposTechnology we have the tools you need to optimize processes and achieve your goals effectively. 💼 Discover how we can help you grow. Contact us and take your company to the next level. We are ready to be your strategic ally!