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Speech Analytics analyses all your customer conversations in voice and text, including email and messenger chats, extracting a wealth of data for optimising your contact centre performance and improving customer experience
Text-independent and hybrid voice biometrics products from Spitch use live spontaneous speech to identify and authenticate callers in a few seconds and ensure continuous identity verification throughout the conversation. No more passwords that you must remember or codewords that can be overheard.
Virtual Assistants with omnichannel capabilities
Virtual Assistants replace outdated IVR for first-line voice and text queries processing. From precise intent recognition and call steering to a fully automatic handling of standard customer requests in natural language with freedom to switch between channels without losing context.
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