ToposTechnology offers a complete cloud contact center service that allows companies to manage and optimize customer service. Its platform is flexible, scalable and supports multiple channels, such as phone calls, email, social networks, web chat, video, and SMS. This allows omnichannel service that centralizes all contacts in a single system to improve the customer experience. ​ The system includes intelligent routing, which routes each request to the right agent based on skills and other criteria, and allows you to integrate tools like Salesforce and Microsoft Teams for seamless collaboration. The platform also allows interactions to be recorded in multiple formats, making it easier to review and improve the service. ​ ToposTechnology offers two deployment options: in the customer cloud or in the Topos cloud. Both options offer easy license management and a flexible usage-based payment model, without the need for large infrastructure investments. ​ The contact center is customizable and allows each company to adjust the system according to its needs, making it an ideal solution to offer effective, modern service adapted to the reality of each business.